I worked closely with the Project Manager in planning and executing a design process that aligned effectively with the clients needs as well as the development team’s approach (primarily waterfall). As this was a newly imagined solution, both the client and the development team benefited from the iterative design/test phase with low-fidelity prototypes.
I typically prefer sketching interface and interaction designs as it allows for greater exploration and generation of more ideas without being concerned with smaller details such as colors, fonts, and precise alignment.
I have also found that sketching also improves communication when early designs are being shared with the team. It has everyone focus on the important issues at this early stage, such as the overall structure and flow of the interaction, while not being distracted by the details of the look.
Following review of sketches, I move to using Axure to construct wireframes with interactions and prepared for user testing.
We believe that by combining the process of collecting caller information with resource lookup features we will increase the CSR call throughput (per hour) while simultaneously collecting valuable data for analysis. We will have demonstrated this when we can increase the number of calls serviced by hour by 15%.
With input from the testing sessions I moved to create high-fidelity mockups using Adobe Photoshop and InVision. This effort included creating visual mockups of the final design for both tablet and desktop displays (our targeted delivery platforms).
Interactions and application flow were also included in the InVision prototypes which were shared and reviewed for final input from both the client and the development team. This approach not only guided the development team, it significantly reduced the potential for “surprises” and personal interpretations of how the application should be presented and behave.
By using user-centered design methodologies, the team was able to deliver a functional application that exceeded the project's objectives. It also served as a platform for additional products and services for ASERT in their effort to serve the autism community throughout Pennsylvania.